Privacy policy

This Privacy Policy explains how RahaLancer collects, uses, stores, shares, and protects personal data when you visit or use https://rahalancer.com, create an account, publish a profile or service, post a request, submit or accept an offer, place an order, send messages, upload files, complete identity verification, or contact support.

We process personal data only for legitimate platform purposes, to provide the marketplace, to protect users, to comply with legal obligations, and to enforce our Terms & Conditions.

1. Controller and contact

The platform operator is RahaLancer.
Business Centre, Sharjah Publishing City Free Zone -
00000 Sharjah
Email: support@rahalancer.com

2. Personal data we collect

• Account data: name, email address, phone number, password hash, gender where provided, account status, language, country, notification preferences, verification status, login/session information, and account timestamps.
• Profile data: display name, username, avatar, professional title, country, languages, skills, biography, business information, availability, timezone, portfolio links, resume, intro video, certifications, education, work experience, and seller or client preferences.
• Marketplace data: services, packages, pricing, search tags, categories, gallery files, requests, offers, order requirements, messages, attachments, delivery files, reviews, ratings, lists, referrals, support notes, and dispute-related information.
• Payment and earning data: payment method selection, Sham Cash identifier or QR code where provided, payment reference codes, payment confirmation timestamps, order prices, currencies, earning summaries, referral credits, and operational payment records. We do not intentionally collect full bank passwords or payment account login credentials.
• Identity verification data: identity document type, uploaded identity documents, submitted timestamps, approval or rejection status, reviewer notes, and related evidence needed for trust, safety, fraud prevention, and compliance.
• Technical data: IP address, device and browser data, cookies, session IDs, language preferences, pages visited, actions taken, logs, diagnostics, security events, and approximate location derived from technical data where applicable.
• Communication data: messages between users, emails, notifications, support requests, account restriction communications, and files or screenshots submitted to support.

3. Data we receive from users and third parties

We receive data directly from you when you fill forms, upload files, send messages, use platform tools, or contact us. We may also receive data from other users, payment providers, identity verification providers, hosting providers, analytics tools, security tools, communication providers, or public sources where necessary for platform operation, dispute review, fraud prevention, legal compliance, or support.

4. Why we process personal data

• To create, authenticate, operate, secure, and maintain user accounts.
• To display public freelancer profiles, services, portfolios, reviews, search results, and marketplace listings.
• To allow clients and freelancers to communicate, exchange files, submit offers, create orders, deliver work, complete orders, and leave reviews.
• To process operational payment steps, references, confirmations, earning summaries, and payment settings.
• To verify identity, prevent fraud, detect abuse, investigate suspicious activity, enforce account restrictions, and protect marketplace integrity.
• To provide support, handle reports, review disputes, preserve evidence, and respond to legal or safety issues.
• To improve platform features, search quality, recommendations, analytics, security, usability, and performance.
• To send service messages, notifications, account alerts, policy updates, and support replies.
• To comply with accounting, tax, legal, regulatory, law-enforcement, and dispute-resolution obligations where applicable.

5. Legal bases

Where data protection laws require a legal basis, we rely on contract performance to provide the platform, legitimate interests such as security and marketplace trust, consent where requested for optional processing, legal obligations where we must retain or disclose data, and vital or public-interest grounds where necessary to prevent serious harm or comply with lawful requests.

6. Public visibility and search engines

Some data is public by design. Public freelancer profiles, display names, usernames, avatars, professional titles, skills, languages, country, about text, portfolio items, published services, service images, reviews, and selected statistics may be visible to visitors, logged-in users, search engines, and external referrers.

If an account is inactive, frozen, suspended, under review, incomplete, restricted, or otherwise not approved for public visibility, we may hide the public profile, services, requests, offers, or related marketplace content. Cached copies in search engines or third-party websites may take time to disappear and are not fully controlled by RahaLancer.

7. Identity documents and sensitive files

Identity documents and verification files are used to review account authenticity, prevent fraud, comply with legal requirements, and protect users. Access to these files should be limited to authorized administrators, service providers, or reviewers who need access for verification, security, legal, or support purposes.

Do not upload unnecessary sensitive documents unless requested. When you upload identity documents, payment screenshots, contracts, source files, or private business data, you are responsible for ensuring that you have the right to share them.

8. Sharing personal data

We do not sell personal data in the ordinary meaning of selling a customer list. We may share data where necessary with:

• Other users, where needed for marketplace functionality, such as profile display, order details, requirements, messages, delivery files, and reviews.
• Service providers that support hosting, storage, databases, security, email, notifications, analytics, payment operations, identity verification, customer support, backups, and development.
• Professional advisers, auditors, insurers, accountants, legal representatives, and compliance consultants.
• Authorities, courts, regulators, law enforcement, or third parties where required by law, necessary to protect rights, or needed to respond to valid legal requests.
• Successors or transaction parties in the event of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to appropriate safeguards.

9. Cookies and similar technologies

We use cookies and similar technologies for essential platform functions such as login, session security, CSRF protection, language preferences, account state, forms, and fraud prevention. We may also use analytics or performance tools to understand usage and improve the platform. Browser settings may allow you to block cookies, but some features may not work correctly without essential cookies.

10. Security

We use reasonable technical and organizational measures designed to protect personal data, including authentication, access controls, encrypted password storage, restricted administrative access, security logs, and operational review. No online platform, storage system, payment method, or transmission can be guaranteed as completely secure. Users must protect their own devices, passwords, email accounts, and payment accounts.

11. Retention

We keep personal data as long as needed for platform operation, account management, order records, dispute evidence, fraud prevention, legal compliance, accounting, tax, safety, backups, and enforcement of our Terms. Public content may remain visible until removed, hidden, or restricted. Order, payment, verification, message, and support records may be retained after account closure where needed for legal, safety, fraud, accounting, or dispute purposes.

12. Account closure and deletion

You may request account deletion or restriction by contacting support. We may need to verify your identity before processing the request. We may refuse, delay, or limit deletion where data is required for active orders, disputes, security investigations, legal obligations, fraud prevention, accounting, tax records, or protection of other users.

13. International processing

Depending on hosting, service providers, support operations, and user locations, personal data may be processed in countries other than your country of residence. Where required, we use appropriate safeguards for international transfers.

14. Children

The platform is not intended for children. Users must be legally able to use the platform and enter into binding agreements. If we learn that a child has provided personal data without valid authorization, we may restrict or delete the account and related data.

15. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, receive a copy of your data, and complain to a data protection authority. These rights may be limited by legal obligations, rights of other users, fraud prevention, security, and dispute records.

16. Automated decisions and marketplace signals

We may use automated or semi-automated signals to help rank search results, detect suspicious activity, show recommendations, prioritize support, identify spam, or protect the platform. Important account actions may also involve manual review. We are not required to disclose security-sensitive detection logic.

17. Changes to this policy

We may update this Privacy Policy when the platform, law, providers, security practices, or business operations change. The latest version will be posted on this page. Continued use of the platform after changes means you have read the updated policy.

18. Contact

For privacy questions, data requests, or concerns about how personal data is handled, contact us at support@rahalancer.com.