Terms & conditions

These Terms & Conditions (the "Terms") govern access to and use of RahaLancer, including the website, account area, public marketplace, profiles, services, requests, offers, orders, messaging, files, reviews, verification tools, and any related features made available through https://rahalancer.com.

By visiting the platform, creating an account, publishing a service, posting a request, submitting or accepting an offer, placing an order, sending a message, uploading content, or otherwise using RahaLancer, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you use the platform on behalf of a company, organization, or another person, you confirm that you have authority to bind that party.

1. Key definitions

• Platform means RahaLancer and all related website features, account tools, public pages, and marketplace functionality.
• User means any visitor, registered account holder, client, freelancer, or person using the platform.
• Client means a user who browses, contacts freelancers, posts requests, accepts offers, or orders services.
• Freelancer means a user who creates a seller profile, publishes services, submits offers, delivers work, or receives orders.
• Service means a public listing created by a freelancer describing work that can be ordered by a client.
• Request means a project need posted by a client so freelancers can submit offers.
• Offer means a proposal submitted by a freelancer in response to a client request.
• Order means the transaction record created after a client orders a service or accepts an offer.
• User Content means any text, image, file, video, document, portfolio item, message, review, service listing, request, offer, delivery, or other material uploaded or submitted by a user.

2. Eligibility and account requirements

You may use the platform only if you are legally able to enter into binding agreements and are not prohibited from using the platform under applicable law. You must provide accurate, current, and complete information and keep it updated. You are responsible for all activity under your account, including activity caused by failure to secure your password, device, email, or session.

You may not create accounts for misleading, fraudulent, abusive, duplicate, evasive, automated, or unlawful purposes. We may require email verification, identity verification, business information, payment details, or additional documents before approving visibility, orders, payments, or access to certain features.

3. Role of RahaLancer

RahaLancer is an online marketplace that helps clients and freelancers discover each other, communicate, agree on work, and manage orders. Unless expressly stated otherwise in writing, RahaLancer is not the employer, agent, partner, representative, broker, payment guarantor, or contracting party of any client or freelancer. Clients and freelancers are independent from RahaLancer and from each other.

We do not control how a freelancer performs the work and we do not guarantee any specific outcome, quality, earnings, ranking, demand, availability, conduct, or suitability of any user. We may provide tools, moderation, verification, notices, order records, and support, but the contract for the actual work remains between the client and the freelancer.

4. Client responsibilities

• Clients must provide lawful, accurate, complete, and timely requirements.
• Clients must review service descriptions, packages, delivery timelines, requirements, freelancer profiles, and any offer details before ordering.
• Clients must pay the agreed amount using the payment flow or payment method made available for the order.
• Clients must not request illegal, unsafe, abusive, deceptive, academic-cheating, infringing, regulated, adult, exploitative, or fraudulent work.
• Clients must not use reviews, cancellations, disputes, chargebacks, threats, or private information to pressure freelancers unfairly.

5. Freelancer responsibilities

• Freelancers must publish honest, clear, and lawful service listings and offers.
• Freelancers must have the skills, rights, licenses, tools, and permissions needed to provide the work they offer.
• Freelancers must deliver work that matches the agreed scope, package, offer, requirements, and timeline.
• Freelancers must not deliver empty, misleading, recycled, stolen, unsafe, infringing, or substantially incomplete work.
• Freelancers are responsible for taxes, permits, professional obligations, invoices, insurance, and compliance obligations that apply to their activity.
• Freelancers must keep payment information accurate and must not falsely confirm payment, manipulate order status, or misuse delivery tools.

6. Services, requests, and offers

Services, requests, and offers are User Content. They must be accurate, professional, lawful, and not misleading. We may reject, edit, hide, remove, de-rank, or suspend listings, requests, offers, profiles, or accounts where content is low quality, unsafe, prohibited, misleading, duplicated, spammy, infringing, or inconsistent with platform trust and safety.

Freelancers decide their pricing and packages, subject to platform rules and available currencies. Clients decide whether to order or accept an offer. Any scope not clearly included in the service, package, offer, or order requirements is not automatically included.

7. Orders and order workflow

An order may be created when a client orders a published service or accepts a freelancer offer. An order record may include the service or offer details, package snapshot, price, currency, requirements, messages, files, payment method, status history, delivery files, completion date, and review status.

A freelancer may accept or decline an incoming service order where the platform flow requires seller approval. A client may cancel before payment confirmation where the order status allows cancellation. Once payment is confirmed and work begins, cancellation, delivery, completion, review, or dispute handling depends on the order status, evidence, platform tools, and applicable support review.

Freelancers must not mark an order as delivered unless the agreed work or a genuine proof of work has been delivered. Clients must review delivered work in good faith and must not refuse completion for reasons outside the agreed scope.

8. Payments and Sham Cash

The current platform payment flow may use Sham Cash or other payment methods shown during the order process. Where Sham Cash is used, the client is responsible for sending the correct amount, using the correct reference code or payment details, and confirming the transfer only after the transfer has actually been made. The freelancer is responsible for checking their payment account and confirming payment only after receiving the funds.

Unless a specific escrow or managed payment product is expressly enabled and stated in the order flow, RahaLancer does not hold client funds, does not act as a bank, money transmitter, escrow agent, payment institution, or financial intermediary, and does not guarantee that a direct transfer will be completed, reversed, refunded, or recoverable.

Payment providers, mobile money providers, banks, or transfer services may apply their own terms, limits, fees, delays, compliance checks, reversals, or account restrictions. Users are responsible for any fees, taxes, records, and confirmations related to their payments.

9. Fees, taxes, and records

RahaLancer may introduce platform fees, featured listing fees, subscription fees, referral benefits, paid visibility, or other commercial features. Any applicable fee should be shown in the relevant flow or communicated through platform notices. We may change, add, remove, or limit paid features at any time where legally permitted.

Users are responsible for determining, reporting, withholding, collecting, and paying any taxes, duties, social contributions, professional fees, or governmental charges that apply to their services, income, purchases, or business activity. Platform records are operational records and may not replace legal invoices, tax records, or accounting advice.

10. Reviews, ratings, and visibility

Reviews must reflect genuine order experiences. Users may not buy, sell, manipulate, threaten, condition, or exchange reviews for benefits. We may remove or restrict reviews that are fake, abusive, irrelevant, discriminatory, defamatory, extortionate, conflict-driven, or inconsistent with our rules.

Search ranking, profile visibility, badges, verification marks, service order, recommendations, and marketplace placement may depend on many factors, including relevance, quality, completeness, account status, verification, availability, activity, reviews, performance, safety signals, and platform discretion. No user is guaranteed any placement, traffic, order volume, or income.

11. Identity verification and trust checks

We may request identity documents, business information, payment details, address information, phone verification, profile checks, or additional evidence at registration, before publishing, before receiving orders, during disputes, after risk signals, or when required by law or platform policy. Submitting verification information does not guarantee approval, visibility, ranking, orders, or continued access.

We may approve, reject, repeat, revoke, or manually review verification. If information is false, expired, inconsistent, incomplete, suspicious, or not provided within a reasonable time, we may restrict, freeze, suspend, hide, or close the account.

12. Prohibited conduct and prohibited services

Users must not use the platform for any of the following:

• Illegal, fraudulent, deceptive, harmful, violent, exploitative, hateful, discriminatory, adult, or unsafe activity.
• Infringement of copyright, trademarks, trade secrets, privacy, publicity, data protection, or contractual rights.
• Academic cheating, exam taking, forged documents, fake reviews, fake engagement, impersonation, or identity misuse.
• Spam, phishing, malware, scraping, credential theft, unauthorized automation, platform abuse, or security testing without permission.
• Regulated goods or services where the user lacks required authorization, including financial, legal, medical, weapons, controlled substances, or similar regulated activity.
• Circumvention of account restrictions, duplicate accounts, review manipulation, payment manipulation, or abuse of referrals, offers, disputes, or support.
• Harassment, threats, blackmail, doxxing, publication of private information, or abusive communication.

13. Communication and non-circumvention

Users should keep order-related communication, requirements, files, payment references, and delivery records inside the platform where platform tools are available. Off-platform communication or payment may reduce our ability to review evidence, provide support, or protect users.

Users must not use RahaLancer to solicit, redirect, deceive, or pressure another user into unsafe, fraudulent, or prohibited arrangements. Where the platform requires a specific order or payment flow, users must not bypass it to avoid rules, fees, safety checks, or accountability.

14. User Content license

You remain responsible for User Content you upload or submit. You represent that you own or have obtained all rights, licenses, permissions, and consents needed for that content and that it does not violate law, third-party rights, or these Terms.

You grant RahaLancer a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, display, transmit, translate, adapt for formatting, moderate, remove, and use User Content as needed to operate, secure, improve, promote, and provide the platform. This includes displaying public profiles, services, portfolio items, reviews, requests, and other public content.

15. Ownership of delivered work

Unless the parties clearly agree otherwise in the service description, offer, written order terms, or applicable license, ownership or usage rights in custom delivered work transfer to the client only after full payment is received and the order is completed. For non-custom work, templates, pre-existing tools, code libraries, stock assets, open-source components, training materials, or freelancer background technology, the client receives only the rights expressly included in the order.

Freelancers may not deliver work that infringes third-party rights. Clients may not use delivered work beyond the rights they purchased or agreed. Open-source, third-party, stock, AI-generated, licensed, or platform-dependent materials may be subject to separate license terms.

16. Confidentiality and private information

Users may receive confidential business, technical, financial, personal, or project information from other users. Such information must be used only to evaluate, perform, support, or complete the relevant order or request. Users must not disclose, sell, reuse, publish, or exploit confidential information without permission or legal basis.

Users must not publish identity documents, payment details, private addresses, private contact information, credentials, source files, private conversations, or sensitive personal data of another person unless necessary, lawful, and authorized.

17. Moderation, restrictions, and account action

To protect the platform, users, legal compliance, and marketplace integrity, we may at any time review, moderate, reject, remove, hide, de-rank, restrict, freeze, suspend, or terminate content, services, requests, offers, orders, payments, messages, reviews, or accounts. We may also block login, disable public visibility, prevent new orders, hold access to seller tools, require support contact, or preserve records for investigation.

Account action may be taken for suspected or confirmed violations, legal risk, fraud risk, payment risk, identity risk, user reports, repeated poor performance, abuse of support, attempts to bypass restrictions, or conduct that harms the platform or other users. We are not required to publish all detection methods or risk signals.

18. Disputes between users

Clients and freelancers should first try to resolve issues professionally through the order page or available communication tools. If support is contacted, we may review order records, messages, files, payment confirmations, delivery evidence, profile history, and user conduct. We may make operational decisions such as limiting features, correcting status, removing content, or recommending a resolution, but we do not guarantee recovery of direct payments or a particular outcome.

Users remain responsible for their own agreements, evidence, payment confirmations, refunds, chargebacks, taxes, and legal claims. Nothing in these Terms prevents a user from using legal remedies available under applicable law.

19. Platform intellectual property and restrictions

The platform, design, software, layout, source code, databases, trademarks, logos, workflows, text created by us, and non-user materials are owned by RahaLancer or its licensors. Users may not copy, scrape, reverse engineer, modify, resell, lease, interfere with, overload, bypass security of, or build competing datasets from the platform except as expressly permitted by law or written permission.

20. Third-party services

The platform may link to or integrate third-party services such as payment providers, storage providers, email providers, analytics providers, identity verification providers, maps, social platforms, or external websites. We do not control third-party services and are not responsible for their content, actions, downtime, fees, restrictions, or terms.

21. Disclaimers

The platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, error-free operation, specific ranking, specific income, specific user behavior, or successful completion of any user-to-user transaction.

22. Limitation of liability

To the maximum extent permitted by applicable law, RahaLancer and its owners, operators, employees, contractors, and partners will not be liable for indirect, incidental, special, consequential, punitive, exemplary, loss-of-profit, loss-of-data, loss-of-goodwill, business interruption, payment failure, user misconduct, or third-party service damages arising from use of the platform.

Where liability cannot be excluded, liability will be limited to the amount paid by you to RahaLancer for the specific platform service giving rise to the claim during the three months before the event, or the minimum amount permitted by applicable law if no amount was paid to RahaLancer.

23. Indemnification

You agree to defend, indemnify, and hold harmless RahaLancer and its owners, operators, employees, contractors, and partners from claims, damages, losses, liabilities, costs, and expenses arising from your User Content, services, requests, offers, orders, payments, tax obligations, misuse of the platform, breach of these Terms, violation of law, or infringement of third-party rights.

24. Changes to the platform and Terms

We may update, suspend, discontinue, limit, or change any part of the platform, including features, categories, policies, eligibility rules, verification requirements, fees, visibility rules, and these Terms. Continued use after changes become effective means acceptance of the updated Terms.

25. Governing law, severability, and interpretation

These Terms are interpreted to the maximum extent permitted by applicable law. If any provision is found invalid or unenforceable, the remaining provisions remain effective. Headings are for convenience only and do not limit the meaning of the sections. No waiver is effective unless made in writing by RahaLancer.

26. Contact

For questions about these Terms, account restrictions, legal notices, or support requests, contact us at support@rahalancer.com.